In today’s fast paced society consumers want answers fast. Including live chat as a part of your website design is a great way to provide your customers with immediate answers to their queries and allows you to drive customers to make a purchase.
In short Live Chat increases consumer confidence, provides customers with the answers they need, and will help increase the conversion rate on your website if used correctly.
What Live Chat System Should You Use?
There are a number of live chat systems available that integrate with WordPress websites and believe us, we have tried them all. After many tests our preferred Live Chat system and the only live chat system we will install on our websites is “Live Chat Inc”.
Live Chat Inc has a direct integration with WordPress via a plugin making setup a breeze. The company also has a great support team, the platform has a host of integrations into external systems and has a very in depth yet easy to use back end.
How Live Chat Works
The live chat widget sits on your website as a tab somewhere around the screen. Typically this is in the lower right hand side of your screen.
Customers are able to click the widget that will open up a window where they enter their name, email, and then enter their question that they would like answered by you or your team.
Once the customer enters their details and question you will be notified and can respond to the enquiry as if you were talking to someone on Facebook messenger or via text message.
Answer Questions On The Go
One of the biggest reasons we love Live Chat Inc is their smartphone app. The Live Chat Inc app allows you to get notified and respond to your customers direct from your smartphone.
This means you can have your live chat system active near 24/7 as you don’t have to physically be at your computer to communicate with your customers.
Live Chat Basic Features
Your live chat system has a host of handy features that give you a lot better vision on your customers and that allow you to better cater to your customer needs.
- Canned responses
- File uploads
- Chat archives
- Saved Chat transcripts
- Visitor banning
- Automatic greetings
- Personal greetings
- Ticket management form
- Chat on Facebook
- Embedded and pop-up chat window
- Basic statistics
- Chat reports
- Ticket reports
- Daily summaries
Popular Live Chat Integrations
Live chat can be used on its own as an extremely useful business tool. If however you are looking for a bit more out of your live chat system there are various integrations that allow you to make your business practices more efficient.
- Facebook Integration – Message clients through Facebook
- CRM Integrations – Track and manage sales through your CRM
- Mailchimp Integration – Add customers directly to your mailing lists
- Zendesk Integration – Manage tickets and support requests
- Woocommerce Integration – See what customers have in cart while chatting
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